CRM — Unified Inbox, Campaigns & Contact Management
EmpireVault CRM brings your email, contacts, and outreach into one workspace. Connect Google, Microsoft 365, or any IMAP mailbox to a unified inbox, manage leads through their full lifecycle with AI-assisted scoring, and run email campaigns with built-in compliance — all without switching between tools.
How It Works
1. Connect Your Mailboxes
Link Google Workspace, Microsoft 365, or standard IMAP accounts. EmpireVault syncs your email into a single threaded inbox where every message is linked to its contact and organization record automatically.
2. Manage Contacts & Leads
Leads captured by the Engage plugin or created manually flow into your contact database. AI scores each lead, extracts contact details from conversations, and keeps records enriched as new information arrives.
3. Launch Campaigns
Build multi-step email sequences with AI-drafted content. Campaigns auto-progress through drip steps on your schedule, with open and click tracking so you know exactly what resonates.
Key Capabilities
Unified Inbox
Read, reply, and compose across all connected mailboxes from one view. Conversations are threaded and linked to CRM records. AI importance scoring surfaces the messages that matter most, and VIP contacts are flagged automatically.
Lead Lifecycle Management
Track leads from first touch to close. AI scoring highlights high-intent prospects, bulk actions let you re-categorize or clean up contacts in batches, and a full activity timeline keeps your team aligned.
Task Management
Create tasks linked to any contact, lead, ticket, or campaign. Filter by status, priority, assignee, or due date. Daily reminder notifications keep follow-ups from falling through the cracks.
Email Campaigns & Sequences
Design multi-step drip campaigns that auto-progress on a configurable schedule. AI drafts initial email copy, and each send includes open tracking, click tracking, and bounce suppression to protect your sender reputation.
CAN-SPAM Compliance
Every campaign email includes a mailing address footer, one-click unsubscribe via signed tokens, and List-Unsubscribe headers. Bounced and unsubscribed addresses are automatically suppressed from future sends.
Contact & Organization Management
Manage contacts as clients, consumers, or applicants. Group them under organizations, review AI-extracted contact data, and rescan past conversations to backfill records you may have missed.
Start Your 60-Day Free Trial
Connect your first mailbox and start managing contacts in minutes. No credit card required.
More CRM Capabilities
Task Management
Create tasks linked to any contact, lead, ticket, or campaign. Set priority levels, due dates, and assignees. A daily reminder job notifies your team about due and overdue tasks, so follow-ups never fall through the cracks. Filter by status, priority, assignee, or due date across all your CRM records.
Email Templates
Create reusable email templates for common outreach patterns. Duplicate and customize templates for different campaigns or personas. Templates are available in the composer and campaign builder.
AI Importance Scoring
Every inbox message is scored by AI for importance. VIP contacts are flagged automatically. A monitoring dashboard at /crm/monitoring surfaces the messages that matter most, so your team focuses on high-value conversations first.
Bulk Operations
Select multiple contacts to bulk delete or bulk change contact type. Manage large contact databases efficiently without tedious one-by-one updates.
Reporting & CSV Export
CRM reporting dashboards give you visibility into lead pipeline, contact activity, and campaign performance. Export any dataset to CSV for deeper analysis in spreadsheets or BI tools.
Contact Enrichment
The ContactExtractor service automatically pulls contact details from email conversations and chat transcripts. Rescan past conversations to backfill records you may have missed. Mark contacts as VIP, manage unsubscribe/resubscribe status, and organize contacts under organizations.