About EmpireVault
Customer software, built for the rest of us.
EmpireVault exists because a small business should not need eight tools, eight bills and eight logins to look after its customers, or pay more every time the feature it needs sits one tier up.
Why we built it
The customer-software market is split. At the bottom: cheap, single-purpose tools that don’t talk to each other. Chat in one tab, CRM in another, helpdesk in a third, scheduler in a fourth, e-signature in a fifth, marketing in a sixth. That is tool sprawl, with a separate bill for each. At the top: big-company suites with the same six functions, priced per feature and per tier, so the cost creeps up every time you need one more thing, and a setup that takes months and a hired specialist.
The middle was empty. So we built it.
EmpireVault is one platform, one database, one subscription. Every customer-facing tool an SMB actually uses, sharing the same data layer, with AI built into every module — not bolted on as an add-on. A chat conversation becomes a lead. A lead books a meeting. A meeting produces a signed contract. A signed contract gets a support history. All in the same system. No integrations to maintain, no CSV exports between tools, no data drift.
What we believe
One data layer
Every tool reads and writes to the same tenant-scoped database. No syncing between disconnected products. No losing context when a lead becomes a customer becomes a support case.
AI with humans in the loop
AI scores leads, triages tickets, drafts replies, summarizes conversations, and ranks candidates. You always see the suggestion before it goes out. You can override, edit, or reject every decision.
Fair pricing, no lock-in
One per-seat price. Every module included. Pay for the people who use it, not for the privilege of unlocking features you already saw in the trial. Export your data at any time, for any reason.
Software you can run yourself
EmpireVault is designed to be maintained by the team that uses it. When Selbytech runs your rollout, whether a two-week setup or a full engagement, the goal is still to leave you running it yourself. Tools built for SMBs should be manageable by SMBs.
Who’s behind it
EmpireVault was founded by David Selby. Before EmpireVault, David ran an energy ICT SaaS platform serving millions of electricity meters across Europe, delivered energy monitoring for thousands of grocery stores, and led engineering infrastructure used by thousands of engineers. David on LinkedIn →
EmpireVault is developed by Selbytech.ai, a small team with deep experience building B2B SaaS, enterprise integrations, and AI-native product. We’ve shipped software in production environments where uptime mattered, where security was non-negotiable, and where the customer’s data was sacred. We’re applying the same standard to a product for small businesses. Selbytech also leads Fractional CTO + Platform engagements for businesses without a technical leader: EmpireVault is included for the full term, and the team that builds it runs the rollout.
Our chat widget — the Engage agent — is approved on the WordPress Plugin Directory. Our platform is built on Rails, PostgreSQL, Stripe, and WorkOS. We host on Civo and back up nightly. We treat your data the same way we’d want ours treated. We’re new, and the terms are built for that: billing can be monthly, your data exports at any time, and a cancelled account stays read-only for 30 days so nothing is stranded.
Try it. The trial is the proof.
Start a 21-day free trial with one seat and every module. No credit card. No sales call.