Articles your customers can search, your agents can cite, and your AI can learn from.
Self-serve docs that actually help.
A knowledge base customers want to read, with full-text search, helpful/not-helpful feedback, and an AI assistant that surfaces the right article before a customer opens a ticket.
No credit card required.
What you get
Everything in the box.
- Categories and articles — Rich-text editor with images, tables, and links. Organize by category and meta-description for discovery.
- Public customer portal — Hosted at /kb — search, browse, and read articles without signing in.
- Helpful / not-helpful feedback — Every article has a thumbs-up/down. Feedback aggregates per article so you can see what’s working.
- Full-text search — Search across titles and meta descriptions. Results respect your categories and publish status.
- Powers the AI help assistant — Your knowledge base becomes context for the in-app help assistant, so agents and customers get grounded answers instead of generic ones.
- Ticket deflection — Suggested articles surface on the ticket creation flow, helping customers solve their own problem before they open a ticket.
How it works
Connected to the rest of the platform.
Articles are ActionText records with typed categories. The public portal reads published articles and exposes a search endpoint. The in-app AI help assistant pulls article content into its context when answering, so every answer is traceable back to your own docs.
Try it yourself, or have us build it.
Start a 21-day free trial with 2 seats included, or request a Professional Services engagement for a guided rollout.