What you get

Everything in the box.

• Lead scoring — Every conversation and contact carries a 0–100 score and a label (likely_spam, weak_lead, good_lead, strong_lead). No manual scoring rules to maintain.
• Contact extraction — Name, email, company, phone, title, intent, and next action auto-extracted from chats and inbound emails.
• Ticket triage — Incoming tickets classified by category and urgency with AI-suggested routing — agents confirm or override.
• Draft replies — AI drafts ticket and campaign replies using your tone, your knowledge base, and the customer context.
• Email personalization — Campaigns rewrite every email draft for the individual recipient using CRM data.
• Importance scoring — Inbound email priority ranked 0–100 so your team reads the right messages first.
• Feature request analysis — Customer requests clustered by semantic similarity, then scored by impact, effort, and alignment — with a composite rank for product planning.
• Usage budgets — Per-tenant daily and monthly AI spend limits that connect to Stripe billing, so AI costs never surprise you.
• Humans always in the loop — Every AI output is a suggestion, not an auto-action. You see the drafts, rankings, and extractions before they land.

How it works

Connected to the rest of the platform.

AI runs behind every module through a shared service layer (OpenAI with a permissions-aware context loader). Usage is tracked per tenant and rate-limited against configurable budgets. Every invocation logs tokens, model version, and outcome so you can audit what the AI did and why — and tune the rules when it’s wrong.

Try it yourself, or have us build it.

Start a 21-day free trial with 2 seats included, or request a Professional Services engagement for a guided rollout.